Guest Services Associate (Part-Time)

Job Overview

Arizona Broadway Theatre (ABT), the Valley’s premier dinner theatre, is seeking a motivated and sales-driven Guest Services Associate to join our team.

ABT produces seven Broadway-style productions each year, along with tribute concerts, limited engagements, and special events. This position plays a vital role in driving ticket revenue while delivering an exceptional guest experience from first contact through curtain call.

This is not simply a transactional role — we are seeking a confident sales professional who is comfortable making cold calls, handling incoming sales inquiries, and closing sales in person.

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Location: Arizona Broadway Theatre – Peoria, AZ

Schedule:

• Primarily evening and weekend evening shifts
• Occasional daytime shifts when available

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Key Responsibilities

• Actively sell tickets, packages, subscriptions, and add-ons through:
  • Cold calls to prospective and past patrons
  • Incoming phone inquiries
  • In-person sales at the box office
• Provide exceptional customer service to patrons both in-person and over the phone
• Confidently recommend seating options, upgrades, dining packages, and promotions
• Navigate ABT’s Windows-based ticketing platform efficiently and accurately
• Process cash and credit card transactions securely
• Meet or exceed individual and team sales goals
• Assist with group sales inquiries and outbound sales initiatives
• Resolve guest concerns promptly and professionally
• Maintain a polished, welcoming, and professional presence at all times
• Assist with administrative duties as assigned

Qualifications

• Sales experience is required (retail, box office, call center, or hospitality sales preferred)
• Comfortable making outbound cold calls and closing sales
• Strong phone presence and interpersonal communication skills
• Ability to confidently upsell and recommend enhancements
• Proficiency with Windows-based systems and ability to learn ticketing software quickly
• Strong organizational skills and ability to multitask in a fast-paced environment
• Team-oriented with a positive and professional attitude
• Must be available to work evenings, weekends, and occasional day shifts

‍_Benefits

• Be part of a creative, dynamic team in a professional theatre environment
• Work in an engaging and energetic atmosphere
• Opportunities to grow within a respected performing arts organization

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Come be part of the experience at Arizona Broadway Theatre — where service and sales go hand in hand.

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